FREQUENTLY ASKED QUESTIONS (FAQ)

We can provide some information over text. For a free quote it would be best to call us at your most convenient time. There are a few things that we must go over, to provide the most accurate quote possible. All our bookings ae based on square footage of area being cleaned, plus number of bedrooms plus number of bathrooms, since we can do customized cleaning services for anyone that is not interested in getting their entire home cleaned.  

After booking the appointment you will receive a confirmation email including all details of reservation. This would be a great time to go over all the information that was provided to make sure all information is accurate on your end. 

There is not much you have to do before your cleaners get there. We will take care of the cleaning. It is highly recommended that you store anything that you do not want to get misplaced. Not only do we focus on just cleaning, we also try or best to organize things as we clean for best visual results. There is a possibility that something might get misplaced along the way. To avoid any issues, we ask you to store anything on a personal place. Our cleaners are not allowed to open any drawers on any of the rooms. We do offer inside kitchen cabinets and drawers cleaning, inside bathroom cabinets and drawers cleaning and inside laundry room cabinets and drawers cleaning. Rest assure anything that gets taken out from any of those specific areas will be placed back on it original place.

We do not have a physical office, yet. We are an Online Base Chicago company at the moment. All personnel lives in the city of Chicago and/or surrounding suburbs. In case of any type of emergency regarding any type of services we have provided to you, will be more than happy to share contact information about the owner of the company.

For security reasons, we do not allow any of our cleaner to communicate with any of our clients directly. All type of communication must be done via phone call with one of our representatives. It is part of our company policy, regulations, and contract agreement with each individual cleaner. Not following guidelines will result in team members termination.

There are some things that the cleaners will not do, or not allowed to do for different reasons. We do not move any furniture or heavy objects over twenty-five pounds. Bed Frames, beds, heavy couches, or heavy appliances such as stove or fridge. Moving a stove can cause gas lines to break or rupture in which case authority will have to be called resulting on a possible service fee from the city. We will not take responsibility for such fee. Most modern fridges have water lines connected to them for water filtration system or ice machine, moving them can result in damaging or breaking water line. Other reason for not moving such object include property damage. Example damaging or scratching the floor and last but not least personal injuries. As a company we must respect all our clients and our team of cleaners as well. Cleaners have the right to refuse service if they feel threatened in any away or feel uncomfortable in any situation. You may refer to our page exclusions for more details and information.

A standard cleaning service is an option we offer to any of our reoccurring clients, or anyone that gets their home cleaned by a professional cleaning company or an individual that cleans homes as a profession, every week, every other week or very three weeks. A deep cleaning service would be for anyone that has not had their home cleaned by any professionals in less than a month. There are multiple factors that assist in classifying a deep cleaning service. Four-legged family members might be a cause to go for a deep cleaning service. Visible dust, cobwebs, pet hair. Misplace items on floor or other areas of the place being cleaned will be a cause to classify a home needing a deep cleaning service. In the case that your home is clean, and you are requesting a deep cleaning. Our team of cleaners will focus on dusting off areas that are commonly overlooked, such as dusting off baseboards, dusting off ceiling fans, dusting off air vents. Or as the title reads, they will focus on cleaning everything with much attention than a normal cleaning service.

Customer satisfaction is our main priority. You have 24 hours after the cleaning services has been completed, to make a claim. We will start an investigation right away. Photo evidence of missed areas is required for proper assessment of the situation. After concluding that the claim is valid, we will deploy a team of cleaners to re-clean areas that were missed. We will do our best to make sure the inconvenience has been resolved within forty-eight to seventy-two hours. Refer to valid and Invalid Claims for more information. 

Charges will occur once the appointment has been completed. A hold will be place on the card a day before the appointment to secure the reservation. For Zelle/Quick Pay a thirty percent of total balance deposit is required to secure the appointment, remaining balance must be paid before cleaners get started. Unfortunately, we cannot make any exception, we are a professional cleaning company, job satisfaction is guaranteed. If anything is missed, cleaners will make sure the issue is fixed at that moment before leaving the premises.

Describe the item or answer the question so that Hourly service is not recommended for residential cleaning service.  When booking hurly our cleaners can only focus on very specific areas. Areas specified by our clients, someone will have to be present the day of the appoint to provide specific instructions. Re-Cleaning claims will not be valid on residential hourly services. Going for a customized cleaning service will be the best option if budget is a concern.  It is a service design mostly for commercial cleaning services.

Best way to book an appointment would be to give us a call. One of our representatives will be more than happy to assist you. This way we can also answer any questions or concerns you might have. Second best option would be to click the “Book Now” link, follow the step-by-step form and once all information has been filled out as accurate as possible, simply click “Book Appointment” One of our representatives will contact you as soon as possible to go over any details that might have been missed and to make sure all information is accurate.

Being home is completely optional. You do know have to be there. We are aware and completely understand you might have other things to do. There are many options as to how the cleaners can get inside your house if you are not available to let them inside. Options include hiding a key on a lockbox, providing a temporary door access code, a garage code, front desk authorization if you live on a high rise building or if you feel comfortable hiding a key were only you and us will know. We will notify the cleaners of the hidden spot when they get to your home. If you choose to stay. That is also understandable, you are more than welcome to do so. In which case we do ask you to stay opposite from where the cleaners are working. This allows them to be more effective and work more efficiently. We do our best to book multiple appointments for our teams of cleaners throughout the day in order for them to make the best of the day and generate a steady paycheck.

Plain and simple, the answer is NO. there is no commitment to use our services at all. We offer a variety of services, such as one time service, weekly service, biweekly cleaning services, every four weeks cleaning service, monthly cleaning service, even returning clients are welcome to book with us again at any time. 

We love all types of four-legged family members. We understand that they are not just animals, they are part of the family. Although we have no problems with any type of pets, we do ask you to make sure all pets are kept opposite from where the cleaners are performing any type of task, this way cleaners will be able to work more effectively and efficiently.

There are multiple options for payment. All major credit cards are accepted. Master Card, Visa, Amex, debit cards. Zelle/Quickpay is also an option.  Cleaners are not allowed to take any appointment payments. It is part of our policy and contract agreement with each individual cleaner. Not following guidelines will result in team members termination. We ask you that any additional services or adjustments, be made via phone call with one of our representatives.

All communication regarding the cleaning service appointment should be done via phone call with one of our representatives. Prices or additional services are not to be discuss with cleaners. We try our best to book multiple appointments for each of our teams based on the original information provided when first booking the appointment. Requesting additional services will affect other appointments for the and if not properly handled might result in unprofitable losses for the cleaners themselves. We can add additional services the day of the appointment but it is best to plan accordingly before the appointment for best possible results.

We are licensed bonded and insured. If you would like to obtain proof of insurance, you can send us a request to TheCleaningAnts@google.com we will do our best to send you proof of proper documentation as soon as possible.

Having an exact time of job completion is a bit complicated. It all depends on the square footage of the house being cleaned, number of bedroom and bathrooms, the status of the home and additional services being requested. A professional solo cleaner should be able to clean one thousand square feet per hour, with proper cleaning materials and equipment. Once the cleaners have arrived at your home and an assessment of the house has been made, we should be able to provide a more accurate estimated time of completion. We can also notify you once the cleaners are about to complete the job in case you would like to perform a walkthrough inspection, or we can notify once the cleaners have completed the job all together. They will make sure to turn off any lights and lock all doors when leaving the premises unless otherwise specified by you. 

You have the right to cancel any appointment. We understand and respect that. A twenty-four-hour time window must be provided to cancel any reservations. Failing to do so will result in a thirty percent of total balance fee that will be charge directly to you card. If deposit was made via Zelle/QuickPay it will be non-refundable. Refer to rescheduling for additional information.

To reschedule any appointment, we ask you to provide at least an eight-to-ten-hour notice. Rescheduling fees will apply and are as follow. Six hours before appointment fifteen percent of total balance will be applied. Four hours before appointment, twenty percent of total balance fee will be applied, two hours before the appointment, thirty percent fee will be applied.